Pet Policy

Please note that pets are not allowed in Akelarre, with the exception of assistance dogs. Assistance dogs are understood to be all those that have been trained by specialised entities of recognised solvency, for the accompaniment, driving, help and assistance of people with disabilities *.

In order to guarantee their access, the guests holding them must present the relevant accreditations at the time of booking:

• 1. Accreditation of the training required for the performance of their duties.
• 2. Accreditation of the hygienic-sanitary conditions.
• 3. Veterinary and vaccination certificate.
• 4. Identification of the user who owns it.

We kindly remind you that Spanish legislation recognizes service animals only in the following cases: guide dogs (for visual impairment), hearing or sound alert dogs (for hearing impairment), service dogs (assisting individuals with physical disabilities), medical alert dogs, and dogs trained to assist people with autism spectrum disorder.

Any other type of animal is not considered a service animal under Spanish law, including emotional support animals, which are not covered within the legal framework of the applicable Spanish legislation

Finally, and in compliance with current health regulations, these animals are not allowed in the restaurant areas (Akelarre Restaurant, Espazio Oteiza) and the SPA and treatment area.

* In accordance with the provisions of Art. 2 of Law 10/2007, of 29 June, on Assistance Dogs for the Care of People with Disabilities, published in BOPV no. 140 of 20 July 2007 and BOE no. 258 of 26 October 2011.