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By submitting this form, we understand that you accept our privacy and data protection policy.


Avant-garde gastronomy and stays in front of the Bay of Biscay

Cookie Policy

Last updated: May 2018

This Cookie Policy is part of the Legal Notice and Privacy Policy of the website [www.akelarre.net] (hereinafter the “Website”). Accessing and browsing the Website, or using the services on the Website, means that you accept the terms and conditions included in the Legal Notice and Privacy Policy.

For the purpose of Website browsing, RESTAURANTE AKELARRE, S.A., as the owner (hereinafter, “THE HOTEL” or the “Owner”), with its registered address at Padre Orcolaga 56, 20008, San Sebastián, and NIF A-20080834, hereby notifies you that it uses cookies and other storage devices to store and recover data of similar functionality (hereinafter, the “Cookies”). For this reason and for the purpose of giving the user all the information required for properly browsing the website, we provide users with the following information on what cookies are, what types of cookies are used on our Website and how they can configure or disable them.

1. What is a Cookie?

Cookies are files containing small amounts of information which are saved on the user’s device when they visit a website. Their main purpose is to identify the user each time they access the website, and also enables quality improvements and better user experiences on the website. Cookies are essential to the operation of the Internet, and one of their functions is to identify and resolve potential errors in the operation of the Website.

2. Types of cookies

This Website uses first- and third-party cookies. The cookies used are stored on your device for a specific period, as “session” cookies (which expire when you leave our Website) or “persistent” cookies (which have a longer expiry period). The cookies used on this Website are:

-“Strictly necessary” cookies. Cookies considered necessary for browsing the Website, which allow the user to use specific features and tools, such as, session identification, accessing restricted parts of the website, remembering items in an order, completing the checkout process for an order, etc. Without these cookies, such features cannot be used.

-Cookies on browsing behaviour. Cookies intended to collect information relating to users’ browsing behaviour, such as the most visited pages, error messages, etc., so that the owner can make improvements to the website on the basis of the information collected through these cookies. The information collected through these cookies is anonymized so that the user cannot be identified personally and is only used for the correct operation of the website.

-Usability cookies. Cookies which allow the website to remember users’ decisions, such as: storing the user’s geographical location to ensure that the correct regional website is displayed, the user’s name, language, type of browser used to access the website, etc. Intended to provide a more personalized experience. The information collected through these cookies is anonymized so that the user cannot be identified personally and is only used for operation of the website.

3. Summary table of cookies used on the Website

THE HOTEL uses cookies to personalize the user’s browsing experience on their Websites, user-input cookies and session cookies for load balancing, which are excluded from the scope of article 22.2 of the LSSI.

THE HOTEL also uses web analytics cookies to measure and analyze user browsing behaviour on Websites. THE HOTEL uses the data collected to make improvements based on the analysis of users’ usage data. Web analytics cannot obtain information on the user’s name or email or postal address. The information collected relates to the number of users accessing the website, number of pages viewed, frequency and recurrence of visits, duration, browser used, service provider, language, device used or city to which the IP address is assigned.


-Strictly necessary:

Processed information: User session, profile details, reservations.

Purpose: Entry management and maintenance of the user session, personalization of browsing, load balance.

– Analytics: Google Analytics

Processed information: Websites visited, frequency, number and repetition of visits, browsing time, searches made, links accessed, browser used, operator providing the service, location linked to the IP address.

Purpose: Measurement and analysis of user browsing, monitoring and analysis of user behavior, creation of anonymous user browsing profiles, integration of improvements based on the analysis of users’ usage data.

– Advertising: Facebook, Google Analytics

Processed information: User browsing interests, preferences shown, form of interaction with the website, advertisements shown and opened, websites visited.

Purpose: Optimization of advertising spaces available on the website to offer interesting advertisements to users, identification of the effectiveness of advertising campaigns and improvement thereof.

We inform you that we can carry out remarketing actions on Facebook Ads, for which we use cookies to help us offer you specific ads based on your previous visits to our website.


4. User configuration to avoid Cookies

In accordance with current legislation, THE HOTEL provides Website users with information that allows them to configure their Internet browser/browsers to maintain privacy and security in relation to Cookies. Therefore, information and links are provided for official support sites for the main browsers so that each user can choose whether they want to accept Cookies. It is possible to block Cookies through browser configuration tools, i.e. each user may configure their browser to advise them when a server requests to store a Cookie:

a) If you use Microsoft Internet Explorer, the option is in the menu Tools > Internet Options > Privacy > Configuration. For more information, visit http://windows.microsoft.com/es-es/windows-vista/block-or-allow-Cookies and http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9

b) If you use Firefox, the option is in the menu Tools > Options > Privacy > Cookies. For more information, visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

c) If you use Chrome, in the section Options > Advanced Options > Privacy. For more information, visit https://support.google.com/accounts/answer/61416?hl=en

d) If you use Opera, you may configure the browser in the option for Security and Privacy. For more information, visit http://help.opera.com/Windows/11.50/en/cookies.html

e) If you use Safari, the option is in the menu Preferences/Privacy. More information at: http://support.apple.com/kb/HT1677?viewlocale=es_ES